| 1 |
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How long have you been a Coutts customer? |
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| 2 |
Q: |
When did Coutts first suggest you might place monies in AIG Life Premier Bonds? |
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| 2a |
Q: |
At that time how did Coutts describe the pros (and cons) of the AIG Life Premier Bond opportunity? |
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| 2b |
Q: |
What did Coutts say to you about the liquidity of the proposed investment? |
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| 2c |
Q: |
Did Coutts say anything to you about the composition of the underlying asset portfolio (ie the assets held in AIG Life's "Enhanced Fund")? |
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| 2d |
Q: |
What, if anything, did Coutts say to you at that time about the financial strength of AIG? Did they volunteer that information, or was it given in response to a query from you? |
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| 2e |
Q: |
Did Coutts mention the Financial Services Compensation Scheme (FSCS)? |
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| 3 |
Q: |
When did you make your investments in the AIG Life Premier Bonds? To what extent were you relying on the advice of Coutts when you made that investment? |
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| 4 |
Q: |
What were your stated investment objectives at the time? |
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| 5 |
Q: |
Did you place money in any other AIG fund/investment product? If so please can you again state when, what advice (if any) Coutts gave about that investment, and the extent to which you relied on that advice in making the investment? |
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| 6 |
Q: |
At the time of your investment(s) in AIG, did Coutts suggest alternative investment/deposit opportunities? If so, what other options did they suggest? |
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| 7 |
Q: |
Did you query with Coutts any element of the advice they gave you at the time you placed money with AIG? |
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| 8 |
Q: |
Do you have any written advice from Coutts as to the suitability of AIG? |
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| 9 |
Q: |
After you had placed money with AIG did you ever express concerns to Coutts about the safety of your money (eg as a result of concerns about AIG's financial strength)? If so, when did you express those concerns and what was Coutts' response? |
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| 10 |
Q: |
Were you aware of the financial problems with AIG before they closed the fund on 15th September 2008? If so, when? |
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| 11 |
Q: |
Did you ask Coutts/AIG to withdraw your money from the Enhanced Fund? If so, when? |
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| 12 |
Q: |
When were you told about the problems with AIG Life's Enhanced Fund? |
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| 13 |
Q: |
What advice did Coutts give regarding the two options (the Exit Plan and the Maturity Plan) proposed by AIG Life at the end of last year? |
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| 14 |
Q: |
What are your priorities now in order of importance: |
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- Protect my capital
- Access to my capital
- Earn interest on my capital
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| 15: |
Q: |
Have you complained to Coutts or AIG and what response have you had? |
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| 16 |
Q: |
Have you had any meetings/discussions with the bank since September about AIG? If so, what has been their response? |
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| 17 |
Q: |
Have you written to senior management at either Coutts or RBS to complain? If so, what response have you had? |
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| 18 |
Q: |
Have you taken legal advice? If so, which law firm have you instructed? |
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| 19 |
Q: |
Do you currently intend to take legal action against Coutts or AIG? |
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| 20 |
Q: |
Have you registered on the AIG Victims website, are you participating in their combined action? |
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| 21 |
Q: |
Have you complained to the Financial Services Authority (FSA)? |
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Once all the responses have been reviewed we will arrange a meeting or a conference call, would you be interested to participate? If so, please let us know whether you prefer a meeting in London or a conference call.
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Meeting in London
Conference call
Not interested
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